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Privacy policy · Aquendia

Last updated: September 21, 2026

Aquendia takes the protection of your personal information seriously. This policy describes what information we collect on https://aquendia.com, why, how we use it and what your rights are. It is established in accordance with Quebec's Act respecting the protection of personal information in the private sector (as amended by Law 25), Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, the European Union's General Data Protection Regulation (GDPR).

Person in charge of the protection of personal information

The person in charge of the protection of personal information at Aquendia is the person exercising the highest authority in the company. You can reach them at confidentialite@aquendia.com.

Information collected and purposes

Contact form: name, email address, message and, if you choose to provide them, phone, company, project type and estimated budget. This information is used solely to process and answer your request. Basis: your consent, given by ticking the box provided before sending.

Newsletter: email address and preferred language. This information is used solely to send you our articles and news. The subscription is only active after confirmation through the link received by email (double opt-in). You can unsubscribe at any time using the link in every email.

Technical data: while you browse, our hosting provider and protection services automatically record technical data (IP address, browser type, pages visited, date and time) to ensure the security, availability and proper operation of the website. Basis: our legitimate interest in securing the service.

We do not collect sensitive information, we do not profile you and we make no automated decisions about you.

Cookies and similar technologies

The website only uses cookies strictly necessary for its operation: remembering your language, securing forms (anti-forgery token) and displaying confirmation messages. Your display preference (light or dark theme) is stored locally in your browser and is never sent to our servers. No advertising, analytics or tracking cookies are set. Fonts and all website resources are served from our own servers. As these cookies do not require consent, no banner is displayed.

Third-party services

  • Form protection: forms are protected by Cloudflare Turnstile, which analyses technical signals from your browser to tell humans from bots. Cloudflare may process your IP address for this purpose. See Cloudflare's privacy policy.
  • Hosting and email: our hosting and email providers process data on our behalf, under our instructions and with contractual confidentiality and security commitments.

We do not sell or rent your personal information and do not share it with any third party for commercial purposes.

Transfer and storage outside Quebec

Some of the providers mentioned above may store or process information outside Quebec, in particular in Europe (European Union), where the servers of our hosting provider Contabo GmbH are located. Before any communication outside Quebec, we carry out a privacy impact assessment as required by law and make sure the information receives adequate protection.

Retention

  • Messages received through the contact form: 24 months after receipt, then automatically deleted.
  • Newsletter subscription: until you unsubscribe.
  • Technical logs: limited period necessary for the security of the service.

Security

We implement reasonable security measures proportionate to the sensitivity of the information: encrypted communications (HTTPS), access control, form protection, backups and regular updates. In the event of a confidentiality incident presenting a risk of serious injury, we will notify the Commission d'accès à l'information du Québec and the persons concerned, as required by law.

Your rights

You have the following rights regarding your personal information:

  • access the information we hold about you;
  • have it corrected if it is inaccurate or incomplete;
  • withdraw your consent at any time (for example by unsubscribing from the newsletter);
  • request its deletion;
  • obtain a copy of your information in a structured, commonly used format (portability);
  • file a complaint with the Commission d'accès à l'information du Québec or, for residents of the European Union, with the competent supervisory authority.

To exercise these rights, write to us at confidentialite@aquendia.com. We respond within 30 days of receiving your request. We may ask you to confirm your identity before proceeding.

Minors

The website is intended for businesses and is not directed at persons under 14. We do not knowingly collect information about them.

Changes

We may update this policy to reflect changes in our practices or in regulations. The date of the last update appears at the top of this page. Any significant change will be announced on the website.

Contact

For any question about this policy or your personal information: confidentialite@aquendia.com.